Good Services
About this book
Service design is a rapidly growing area of interest in design and business management. There are a lot of books on how to get started, but this is the first book that describes what a ‘good’ service is and how to design one. This book lays out the essential principles for building services that work well for users. Demystifying what we mean by a ‘good’ and ‘bad’ service and describing the common elements within all services that mean they either work for users or don’t. A practical book for practitioners and non-practitioners alike interested in better service delivery, this book is the definitive new guide to designing services that work for users.
Reader Profile
3.9/5 · 10 readers · 222 pages · ≈ 4 h 07 m · Moderate
How long does it take to read Good Services?
About ≈ 4 h 07 m — 222 pages, assuming roughly 250 words per page at 225 words per minute.
How many pages is Good Services?
222 pages in its most-read edition.
What genre is Good Services?
It sits on the Business shelves.
Who wrote Good Services?
Lou Downe.