18 books like Tourism and innovation
Customer Relationship Management
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Management
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Management
Management: Tasks, Responsibilities, PracticesManagement is an organized body of knowledge. "This book," in Peter Drucker's words, "tries to equip the manager with the understanding, the thinking, the knowledge and the skills for today's and also tomorrow's jobs." This management classic has been developed and tested during more than thirty years of teaching management in universities, in…
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Modern business administration
[512]p. : 23cm
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The Heart of Hospitality
The Heart of Hospitality
"Author explores the hospitality industry to learn how managers create successful customer experiences by exceeding the expectations of current generations. Includes anecdotes from interviews with owners, general managers, and chefs of leading lodging and food service organizations"--
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Blue Hand
Jim Steele, a clerk for a prominent London attorney, has the distasteful task of assisting a notorious client, Digby Groat, who stands to inherit the Jonathan Danton fortune. Danton’s infant daughter and closest heir, Dorothy, was thought to have died in a boating accident twenty years ago. Adding to the mystery, Dorothy’s mother, Lady Mary Danton, also disappeared around the same time. Jim…
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The House Without a Key
Published in 1925, The House Without a Key introduces the kindly detective Charlie Chan, conceived by Earl Derr Biggers as a counter to the “Yellow Peril” stereotypes common in the era’s society. John Quincy Winterslip, having been sent by his family to convince his aunt to return to Boston, arrives in Honolulu to find that a rich family member with a shady past has been murdered. Detective…
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The Emperor's candlesticks
The Emperor's Candlesticks (1899) is a historical novel by Baroness Orczy and was her first book as an author.
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The Lean Product Playbook
The Lean Product Playbook
"The missing manual on how to apply Lean Startup to build products that customers love The Lean Product Playbook is a practical guide to building products that customers love. Whether you work at a startup or a large, established company, we all know that building great products is hard. Most new products fail. This book helps improve your chances of building successful products through clear,…
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The museum experience revisited
"The first book to take a 'visitor's eye view' of the museum visit when it was first published in 1992, The Museum Experience revolutionized the way museum professionals understandtheir constituents. Falk and Dierking have updated this essential reference, incorporating advances in research, theory, and practice in the museum field over the last twenty years. Written in clear, non-technical…
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Advances in spatio-temporal analysis
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The Peter principle
The Peter Principle is a book that takes a humorous look at productivity. In a nutshell the Peter Principle says that within any hierarchi, if you stay there long enough, you will eventually be promoted to you level of incompetence. I loved that the last chapters tell you how you can avoid being promoted to that level without being fired.
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Federal research
Federal research
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The Phoenix Project
The Phoenix Project: A Novel About IT, DevOps, and Helping Your Business Win is the third book by Gene Kim. The business novel tells the story of an IT manager who has ninety days to rescue an over-budget and late IT initiative, code-named The Phoenix Project.
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The secret house
A stranger and foreigner arrives at the offices of a small publication in London only to be faced by the “editor” whose face is completely swathed in a veil. Nothing is as it seems, and it quickly becomes evident that both are bent on more than lively gossip about the elite. Blackmail and opportunism is the order of the day. When two men are found shot to death outside the door of Mr. Farrington…
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The door with seven locks
As a practical joke, Sub-Inspector Dick Martin, about to retire, is asked to find a stolen library book. Before long, Dick finds himself intrigued by the nature of the book—and the attractiveness of Sybil, the librarian. Now in private practice, Dick accepts a job that requires him to chase an elusive nobleman, Lord Selford, across the world and is subsequently surprised to find that his favorite…
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The avenger
When a severed head is discovered, Mike Brixan of the Foreign Office is asked to return from Europe and assist in apprehending the murderer, known as “The Headhunter.” The trail leads to Chichester and the set of a motion picture crew located on an English manor. Brixan discovers that the scriptwriter has a connection with both The Headhunter and an unscrupulous neighbor with a history of…
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The Council of Justice
The Red Hundred, an anarchist organization led by a woman of unmatched oratorical skill known as the Woman of Gratz, has set its sight on the destruction of several British institutions. The Four Just Men, a band of wealthy gentlemen notorious for punishing those unreachable by conventional justice, appear to be the only group capable of opposing them. After thwarting The Red Hundred’s plans by…
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